Company Profile

Mission Statement

Our mission is to produce easy to use, well supported Business Management Systems. Our primary goal is total customer satisfaction and establishing long-term business partnerships with its customers.

Customer Service

Customer Service is a vital component to the success of any system. At Delcran we take support very seriously, we provide telephone support as a first level, if we cannot resolve any problems over the phone we will use a remote desktop link to attach to your system and resolve the problem this way. Support is so important to us that in the unlikely event that either of the above have not resolved an issue with our software, we will arrange with you to come on site and do whatever is required.

What We Offer

  • Delcran’s advanced ERP Solution is designed to maximise operational productivity, reduce costs and improve overall customer service and profitability. By integrating Sales, Scheduling, Planning, Purchasing, Stock, Production and Finances, companies achieve significant improvements in Corporate Performance & Success.
  • Installation strategy and planning.
  • Data Conversion
  • Full training at installation – on-going training and refresher courses when required.
  • Front Line Support – telephone and Remote Desktop.

Your Benefits

  • We have many years experience in a variety of market sectors, we are happy to share this with our customers to ensure ease of implementation and on-going satisfaction.
  • We provide full product support. This includes front line telephone hotline and system maintenance using remote desktop technology. Our support is second to none.
  • Statutory requirement changes are provided as part of our standard maintenance contract.